Last Updated: March 28, 2026
PINCHIEH LANGUAGE SOLUTIONS SDN. BHD. (Company No: 202501059959) ("we," "us," or "our") is the sole owner and operator of the Mock Master AI platform (https://www.mockmasterai.app). We are committed to protecting your personal data and corporate linguistic assets. This Privacy Policy outlines our practices in accordance with the Malaysian Personal Data Protection Act 2010 (PDPA).
1. Collection of Data
We collect data that you voluntarily provide to us through our official website and the Mock Master AI platform, including:
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Personal Information: Name, email address, contact information, and payment details.
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Learning & Assessment Data: Quiz results, practice history, and interaction metrics within the Mock Master AI environment.
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Linguistic Data: Professional documents and terminology uploaded via our Enterprise TMS for automated processing.
2. Purpose of Data Processing
We process your data for the following professional purposes:
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To provide and maintain our core services: Mock Master AI (Adaptive Learning) and Enterprise TMS (Translation Management).
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To deliver Data-Driven Performance Insights and personalized assessment reports for learners.
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To process secure transactions and manage software subscriptions.
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To improve our AI algorithms and security protocols through internal data analytics.
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To comply with legal and regulatory obligations in Malaysia.
3. Disclosure to Third Parties
We do not sell your personal or corporate data. Data may be disclosed to trusted third-party service providers (e.g., cloud hosting or payment processors like Stripe) strictly to facilitate our SaaS services, provided they adhere to PDPA-compliant security standards.
4. Data Security & Cross-Border Transfer
We implement industry-standard technical measures, including SSL encryption and secure cloud infrastructure, to safeguard your data. As we operate the Mock Master AI platform globally, your data may be processed on secure servers managed under strict international data protection protocols.
5. Your Rights
Under the PDPA, you have the right to request access to your data, request corrections, or withdraw consent. To exercise these rights, please contact our Data Protection Officer at:
6. Cookies and Tracking
Our websites (pinchieh.com.my and mockmasterai.app) use cookies to enhance functionality. You may adjust your browser settings to refuse cookies, though this may limit certain feature accessibility.